What is a helpdesk?
As the company grows, the number of inquiries from customers who may contact the help desk with problems or questions about the company’s products or services increases. The help desk may be available externally for customers, but may also provide support internally for employees.
The helpdesk sets up a ticketing system, which ensures that no query is forgotten and also ensures that no query gets two answers. Often, customers solve the same or very similar problems, so the helpdesk has pre-made templates that save staff time by reducing the number of repetitive tasks. If it was necessary to quickly run a site backup during peak hours, templates can help quickly resolve the issue when hundreds or thousands of customers contact support with a similar problem.
The helpdesk is connected to other AutomaticERP entities. We can easily set up the necessary relationships and link customer queries with information about the client or product to which the query relates.
In AutomaticERP, you can always choose what extra functionality you need and either create it yourself very quickly or our technicians will help you with it.
AutomaticERP is a modeler that grows with your company.
Try what our program can do in practice.
Why use a helpdesk?
What can you find in the helpdesk?
How much does this helpdesk system cost
Are you a medium-sized, large business, corporation or public sector?
The price for NoCode AutoERP is always decided individually.
What modules can you use?
The price consists of a one-time fee for the implementation and customization of the system. Then from the regular monthly fee for administration, cloud, updates, security and backup of the entire system and all its modules.
We do not require any additional license or user fees during use.