You can connect AutoCRM to Outlook. So you can have all your emails in Outlook and all communications will still be paired with individual clients. Then all the information you need is in the system.
Outlook is a very popular tool and in combination with a CRM system it becomes even more interesting.
What we also have to say is that you don’t even have to use Outlook because the system has its own mail client. It is simply up to each of you how you want to use the system.